Terms of Sale

They apply to consumers (a natural person acting outside their commercial, industrial, craft, liberal or agricultural activity) and to professional users. Where a clause applies to only one category, this is stated explicitly. Consumers always keep the benefit of mandatory consumer law.

VIOM supplies a digital service: AI-assisted processing of media files you upload (transcription, analysis, viral-moment detection, informational Viral Score, clip extraction, vertical reframing, captions, editing and publishing metadata). VIOM does not publish to social platforms and guarantees no result, audience, revenue or monetisation.

Prices in euros, displayed inclusive of tax where applicable to you:

• Free trial — €0, 100 credits once per account, source videos up to 10 minutes, trial credits valid 30 days
• Starter — 19 € per month, 1,200 credits per month
• Creator — 39 € per month, 3,000 credits per month
• Pro — 79 € per month, 7,000 credits per month
• Credit pack — 12 € for 500 credits
• Credit pack — 29 € for 1,500 credits
• Credit pack — 69 € for 4,000 credits

Seller: RED BLOC, entrepreneur individuel, SIREN 751 518 143, SIRET 751 518 143 00027, intra-community VAT number FR28751518143, 86 rue aux Arènes, 57000 Metz, France. Prices shown to consumers are inclusive of any VAT applicable to them; for professional customers liable for VAT in another EU Member State the reverse-charge mechanism may apply. The final amount and its tax treatment depend on your location and on the tax status you declare at checkout; both are shown before payment and on the Stripe invoice. Prices may change for the future; a price change never applies to a period already paid, and consumers are notified before a change takes effect on renewal.

Credits are internal units giving access to VIOM processing capacity. They are not money, not electronic money, not a payment instrument and not cryptocurrency. They have no cash value, cannot normally be transferred between accounts or resold, and cannot be withdrawn for cash. This does not affect your statutory rights to a refund of a sum paid.

• Subscriptions are billed monthly in advance through Stripe
• They renew automatically each month on the anniversary of the subscription date until cancelled
• The monthly credits are allocated for the corresponding period
• You can cancel at any time from your account (Usage and billing) or through the Stripe billing portal
• Cancellation stops future renewals; the plan remains active until the end of the period already paid
• Cancelling does not retroactively refund processing already delivered
• If a payment fails, Stripe retries; access to paid features may be suspended until payment succeeds
• Upgrades take effect immediately and are prorated by Stripe; downgrades take effect at the next renewal

Online cancellation is available inside your account in the same number of clicks as the subscription, as required by French law.

Consumers have a 14-day right of withdrawal for distance contracts (Articles L221-18 et seq. of the French Consumer Code). Because a paid digital service can be supplied immediately, at checkout you are asked separately — with no pre-ticked box — whether you expressly request immediate performance during the withdrawal period and acknowledge that you lose the right of withdrawal once the service has been fully performed, under Article L221-28 of the Consumer Code. Your choice and its date are recorded and confirmed to you.

Where the service has not been fully performed, you may still withdraw; an amount proportionate to what has already been supplied may be retained where the law allows it.

You can exercise the right of withdrawal directly online through the withdrawal function on the withdrawal page, which also contains the model withdrawal form. We acknowledge every withdrawal request on a durable medium.

• Statutory rights: refunds due under the right of withdrawal or the legal guarantee of conformity are made without undue delay, using the original payment method
• Service failure: if a chargeable operation fails, the reserved credits are released automatically; if credits were wrongly debited, they are restored
• Duplicate payment: refunded on request
• Unauthorised or fraudulent transaction: report it immediately; it is investigated and refunded where appropriate
• Unused credits from a pack: refundable only where statutory withdrawal or conformity rights apply
• Partially consumed credits: only the unconsumed part can be considered, to avoid double recovery for a service already delivered
• Subscription renewal: a renewal already invoiced is not refunded retroactively where the corresponding period has been made available, subject to statutory rights
• Stripe disputes and chargebacks: handled through Stripe's procedure; abusive chargebacks may lead to suspension

VIOM owes consumers the legal guarantee of conformity applicable to digital content and digital services under Articles L224-25-12 et seq. of the French Consumer Code, and is liable for hidden defects under the Civil Code. These guarantees are mandatory, apply independently of any commercial promise and cannot be excluded. Statements in these terms about availability or performance are commercial information and never reduce these statutory guarantees.

Before paying you see the price, the billing frequency, the credits included, the automatic renewal, the essential characteristics of the service, these Terms of Sale and the withdrawal information. Payment is confirmed with an explicit "order with obligation to pay" action. The version of the terms you accept and the date are recorded, and Stripe sends the invoice by email.

Complaints: contact@red-bloc.com. If no solution is found, a consumer may use a consumer mediator free of charge.

The mediator is being formally appointed and its name, address and website will be published here before commercial launch to consumers in France. European consumers may also use the European Commission's online dispute resolution platform where available.

Governing law and jurisdiction are set out in the Terms of Use.